Frequently Asked Questions
Product
Rocío handbags are defined by a sculptural approach to
design where form is sovereign.
Each piece begins with the pursuit of aesthetic balance —
exploring proportion, geometry and material before function or trend. This
philosophy allows Rocío handbags to exist somewhere between fashion and
sculpture.
Created in specialist ateliers using exceptional natural
materials, Rocío handbags embody Rocío’s signature quiet elegance and are
designed to be carried, collected and lived with over time.
Rocío handbags are created in small ateliers by skilled
artisans specialising in leatherwork and the sculpture of wood.
Each piece is carefully assembled by hand using traditional
techniques that allow Rocío’s sculptural forms to emerge with precision and
balance.
This considered approach ensures every Rocío handbag
reflects the quiet elegance and craftsmanship that define the house.
Yes. Rocío handbags are produced in small, carefully
considered quantities.
Each sculptural design requires time in the atelier and the
careful selection of natural materials, which naturally limits how many pieces
can be created. This approach allows us to preserve the precision, material
integrity and Rocío’s signature quiet elegance.
Many designs are produced in very small runs, and certain
pieces may only be created once.
ROCÍO handbags are sculpted from carefully selected natural materials chosen for their beauty, quality and enduring character.
Our wooden collections are crafted from hand chosen sustainable acacia and lime woods, shaped and finished by our skilled artisans.
Our leather handbags are created from fine, soft lambskin, with calfskin suede interiors and our signature 18K gold-tone brass hardware.
Our Ocean and Wicker collections incorporate natural shells and rattan, carefully selected and crafted by hand.
Each material is chosen for the way it complements ROCÍO's distinctive sculptural forms, creating pieces of timeless elegance.
Care Guide
Our bags are designed to accompany you for the long term and be treasured for the generations to come. In order to ensure your Rocio bag will always look its best we ask that you please handle it with care.
CARE GUIDE
- If your ROCÍO handbag becomes wet, absorb moisture carefully with a clean, soft cloth and allow it to dry naturally. Do not rub the surface.
- Avoid contact with water, oils, perfume and cosmetics.
- Do not use chemical cleaners, abrasives or harsh soaps.
- Only use care products recommended by ROCÍO.
- When you are not using your ROCÍO handbag, store it carefully in its protective dust pouch.
- Keep away from prolonged direct sunlight, excessive heat and humidity.
- Each ROCÍO piece is individually created from carefully selected materials and should be handled with care.
Guarantee
Every Rocio product comes with a lifetime guarantee. Our commitment to exceptional quality and craftsmanship extends not only in its creation but also to the service you and your product receives. We offer a full manufacturer's guarantee against defects. We will happily replace, repair and service your product in as timely a manner as possible.
Contact our customer service at info@houseofrocio.com and we’ll take care of you!
Shipping
ROCÍO ships worldwide.
Every handbag is carefully presented in our signature gift packaging and shipped directly from our studio in Scotland.
We offer complimentary express shipping for all orders. Our shipping is handled by DHL Express.
All Rocio orders include complimentary worldwide express delivery, with all duties and taxes included.
You won't pay additional fees beyond the product price.
We want you to have your new Rocio as soon as possible, so in-stock items typically ship out 1-2 business days after the order is placed (or if it’s a pre-order, then on the date specified on the product page).
Delivery takes between 2-7 business days depending on your location.
You'll be able to track your package by using the Shipping Confirmation email that we send as soon as your order begins its journey.
Please allow 2 business days to receive your shipment notification email after placing your order.
All our orders are shipped to you directly from our design studios in Scotland, United Kingdom.
Returns
We offer a 14 day returns policy. Your satisfaction is of great value to us. If you are not completely satisfied with your goods, simply return them to us within this time for a full refund. For more information on our returns policy please visit our returns page.
Please note, final sale items cannot be returned or exchanged. The costs associated with the return are at the responsibility of the customer. You can ship with the carrier of your choice.
All successfully returned items will be credited to the original payment method, you will receive an email notification when your return has been processed.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Refused Shipment
If the order is refused at delivery, you will be responsible for any shipping costs and/or any duties and taxes incurred in the items’ return. Accordingly, any incurred cost will automatically be deducted from your refund.
Orders & Payment
Just click on a product you like and add to cart. Then just follow the easy checkout process.
We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed.
If you notice the mistake straight away, though, please send us an email to info@houseofrocio.com see if a modification can be made.
ROCÍO accepts Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.
All payments are processed securely through our encrypted checkout. ROCÍO does not store your payment card details.
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