Frequently Asked Questions
Product
Rocío handbags are sculpted from carefully selected natural materials chosen for their beauty, strength and longevity.
Our wooden collections are sculpted from solid, sustainably sourced wood, shaped and finished by artisans specialising in working with natural hardwoods.
Our leather handbags are sculpted from exceptionally soft lambskin selected for its refined grain, suppleness and elegant drape. Interiors are finished in calfskin suede and complemented with Rocío’s signature 18K gold-tone brass hardware.
Each material is chosen not only for it's quality and durability, but for the way it allows Rocío’s sculptural forms to emerge with quiet elegance.
Yes. Rocío handbags are produced in small, carefully considered quantities.
Each sculptural design requires time in the atelier and the careful selection of natural materials, which naturally limits how many pieces can be created. This approach allows us to preserve the precision, material integrity and Rocío’s signature quiet elegance.
Many designs are produced in very small runs, and certain pieces may only be created once.
Rocío handbags are created in small European ateliers by skilled artisans specialising in leatherwork and the sculpture of wood.
Each piece is carefully assembled by hand using traditional techniques that allow Rocío’s sculptural forms to emerge with precision and balance.
This considered approach ensures every Rocío handbag reflects the quiet elegance and craftsmanship that define the house.
Rocío handbags are created with a sense of permanence and longevity in mind.
Each piece is sculpted from carefully selected natural materials and assembled in European ateliers using techniques that prioritise strength, balance and enduring beauty.
With thoughtful care, a Rocío handbag is designed to accompany its owner for many years and to age gracefully over time.
Rocío handbags are defined by a sculptural approach to design where form is sovereign.
Each piece begins with the pursuit of aesthetic balance — exploring proportion, geometry and material before function or trend. This philosophy allows Rocío handbags to exist somewhere between fashion and sculpture.
Created in specialist ateliers using exceptional natural materials, Rocío handbags embody Rocío’s signature quiet elegance and are designed to be carried, collected and lived with over time.
Care Guide
Rocío handbags are sculpted from natural materials and are designed to be carried, collected and lived with over time.
To preserve their beauty, we recommend handling your Rocío with care and storing it in its dust pouch when not in use. Avoid prolonged exposure to moisture, direct sunlight, or abrasive surfaces.
With thoughtful care, your Rocío will age gracefully and continue to reflect the quiet elegance of the materials from which it was sculpted.
Rocío handbags are sculpted from natural materials and are designed to be enjoyed for many years. With thoughtful care, they will age beautifully.
If your Rocío handbag becomes exposed to moisture, gently wipe the surface with a soft cotton cloth. Avoid chemical cleaners, abrasive materials or harsh soaps.
To help maintain the natural sheen of the finish, a very small amount of neutral wax may occasionally be applied and gently polished with a soft microfiber or cotton cloth.
When not in use, store your Rocío handbag in its dust pouch and keep it away from prolonged direct sunlight or sources of heat. A moderate room temperature environment is ideal for preserving the natural qualities of the materials.
As with any finely made object, careful handling will help preserve its beauty for many years.
Guarantee
Every Rocío handbag is created with the intention that it will be carried and treasured for many years.
We stand behind the quality of every piece and offer a lifetime guarantee
against defects in craftsmanship or construction.
Should your Rocío ever require attention, our atelier will gladly repair or service the handbag wherever possible.
For assistance, please contact us at info@houseofrocio.com and we will be pleased to help.
Shipping
Rocío ships worldwide.
Each Rocío handbag is carefully prepared and packaged before leaving the atelier, and can be delivered to clients internationally.
Should you require delivery to a specific location or have any special requests, our concierge team will be pleased to assist.
We offer complimentary express shipping for all orders. Our shipping is handled by DHL Express.
No, we cover duties and taxes for shipments to all countries. You won't pay additional fees beyond the product price!
We want you to have your new Rocio as soon as possible, so in-stock items typically ship out 1-2 business days after the order is placed (or if it’s a pre-order, then on the date specified on the product page).
Delivery takes between 2-5 business days depending on your location.
You'll be able to track your package by using the Shipping Confirmation email that we send as soon as your order begins its journey.
Please allow 2 business days to receive your shipment notification email after placing your order.
All Rocío orders are prepared and shipped directly from our design studio in Scotland, United Kingdom.
Returns
Rocío offers a 14-day return policy from the date of delivery.
If you are not completely satisfied with your purchase, you may return the item within this period for a full refund. Returned items must be in their original condition.
Please note that return shipping costs are the responsibility of the client, and you may arrange the return using the carrier of your choice.
For full details, please visit our Returns page. Final sale items cannot be returned or exchanged.
Once your return has been received and processed, the refund will be credited to the original payment method. You will receive an email confirmation when your return has been completed.
Please note that refunds may take up to 10 working days to appear in your account, depending on the processing times of your payment provider.
Refused Shipment
If an order is refused at delivery, any shipping costs, duties or taxes incurred in returning the item will be deducted from the final refund once the item has been received and processed.
Orders & Payment
Select the Rocío handbag you wish to purchase and add it to your cart. You will then be guided through the secure checkout process to complete your order.
We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed.
If you notice the mistake straight away, though, please send us an email at info@houseofrocio.com to see if a modification can be made.
Rocío accepts payment by Visa, MasterCard, American Express and PayPal.
All transactions on www.houseofrocio.com are processed through a secure encrypted connection, and Rocío does not store any payment information.
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