Shipping & Delivery
ROCIO handbags & clutches are beautifully packed in our branded gift boxes. They are shipped internationally using DHL Express from our design studio in Scotland, United Kingdom.
Please note that both UK domestic and International shipping costs are included in our prices.
Prices displayed on our website "DO" include international taxes and duties for clarity & convenience. The price you see on our website is a "DDP" duty delivered paid price.
Upon shipping we will send you a confirmation by email/sms and provide tracking details for your order.
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to acceptance and approval of your order. An estimated delivery time for your order will be available to view upon checkout. Delivery can take longer than expected due to customs clearance procedures in certain countries.ESTIMATED SHIPPING TIMES
- UK - NEXT DAY (Order before 12 Noon Monday to Thursday)
- EUROPE & USA - EXPRESS SHIPPING (1-3 working days)
- REST OF WORLD - EXPRESS SHIPPING (2-5 working days)
In certain circumstances if the first delivery attempt to your specified address in the UK fails, you may be notified by Royal Mail or DHL that your order is available to collect from your local Access Point location. Please follow the instructions on the card provided by Royal Mail/DHL and contact firstname.lastname@example.org if you require further information or assistance.
Shipments to the following countries are subject to strict controls by local customs authorities and as a result delays may occur for reasons outside of our control.
If an order is refused at delivery. We will attempt to contact you to arrange a re-delivery with DHL. Please note if you refuse shipping by error you will not be refunded shipping costs or any duties/taxes incurred. We strongly urge you to please review your order prior to shipment.