All our Rocio bags are made from the finest sustainable & rapidly renewable materials. Our Acacia wood, Wicker (Rattan) and farm harvested Shell is carefully selected and expertly crafted into our designs. Nature has taken her time to grow our natural materials, so it’s important to us that we take our time in their creation. We complement our bags with only the finest natural materials.
Our bags are designed to accompany you for the long term and be treasured for the generations to come. In order to ensure your Rocio bag will always look its best we ask that you please handle it with care.
1. Always gently wipe moisture from the bag with a soft cotton cloth to avoid watermarks on the attractive and protective lacquer finish.
2. NEVER use chemical cleansers, course cloths or harsh soaps.
3. To help your bag retain its sheen, we recommend using a small amount of wax applied & removed with a soft clean microfiber or cotton cloth.
4. When you are not showing off your Rocio bag, keep it safe inside its protective dust bag.
5. Store your bag away from direct sunlight or heaters to protect the natural oils that are an integral ingredient in our materials. Moderate room temperature is best for longevity.
6. Most of all, like any handmade product, misuse can result in unsightly scratches and nicks, so always handle your bag with extra care!
Every Rocio product comes with a lifetime guarantee. Our commitment to exceptional quality and craftsmanship extends not only in its creation but also to the service you and your product receives.
We offer a full manufacturer's guarantee against defects. We will happily replace, repair and service your product in as timely a manner as possible.
We ship worldwide. Your order will be carefully packaged and delivered wherever is most convenient for you!
We offer complimentary express shipping for all orders.Our shipping is handled by DHL Express.
No, we cover duties and taxes for shipments to all countries. You won't pay additional fees beyond the product price!
We want you to have your new Rocio as soon as possible, so in-stock items typically ship out 1-2 business days after the order is placed (or if it’s a pre-order, then on the date specified on the product page).
Delivery takes between 2-5 business days depending on your location.. You'll be able to track your package by using the Shipping Confirmation email that we send as soon as your order begins its journey. Please allow 2 business days to receive your shipment notification email after placing your order.
All our orders are shipped to you directly from our design studios in Scotland, United Kingdom.
We offer a 14 day returns policy. Your satisfaction is of great value to us. If you are not completely satisfied with your goods, simply return them to us within this time for a full refund. For more information on our returns policy please visit our returns page.
Please note, final sale items cannot be returned or exchanged. The costs associated with the return are at the responsibility of the customer. You can ship with the carrier of your choice.