Our bags are designed to accompany you for the long term and be treasured for the generations to come. In order to ensure your Rocio bag will always look its best we ask that you please handle it with care.

1. Always gently wipe moisture from the bag with a soft cotton cloth to avoid watermarks on the attractive and protective lacquer finish.

2. NEVER use chemical cleansers, course cloths or harsh soaps.

3. To help your bag retain its sheen, we recommend using a small amount of wax applied & removed with a soft clean microfiber or cotton cloth.

4. When you are not showing off your Rocio bag, keep it safe inside its protective dust bag.

5. Store your bag away from direct sunlight or heaters to protect the natural oils that are an integral ingredient in our materials. Moderate room temperature is best for longevity.

6. Most of all, like any handmade product, misuse can result in unsightly scratches and nicks, so always handle your bag with extra care!

Every Rocio product comes with a lifetime guarantee. Our commitment to exceptional quality and craftsmanship extends not only in its creation but also to the service you and your product receives.

We offer a full manufacturer's guarantee against defects. We will happily replace, repair and service your product in as timely a manner as possible.

Contact our customerservice@rocio.co.uk and we’ll take care of you!

All our orders are shipped to you directly from our design studios in Scotland, United Kingdom.

We offer a 14 day returns policy. Your satisfaction is of great value to us. If you are not completely satisfied with your goods, simply return them to us within this time for a full refund. For more information on our returns policy please visit our returns page.

Please note, final sale items cannot be returned or exchanged. The costs associated with the return are at the responsibility of the customer. You can ship with the carrier of your choice.