Twiggy Clutch

At ROCIO, we only select the finest sustainable & rapidly renewable materials at our studios. Our handpicked Acacia wood is officially certified, and our suppliers are verified by the Environment of Natural Resources. When a mature tree is finally ready for harvest, it is witnessed by a forest ranger and up to fifty tree saplings are planted in its place. Its important to harvest wood before the tree dies as this managed harvesting prevents CO2 being released into the atmosphere. Nature grows & the environment improves with every single ROCIO wood bag that is created.

Our Wicker designs are handwoven from the finest rattan which is also a fast growing and a rapidly replenishable material.Since rattan grows very quickly, it requires little water to grow and is almost always grown pesticide-free, it is an eco-friendly & long lasting material that uses less of the Earth's resources. Perfect for ROCIO!

Ethical suppliers are key to ensuring the quality of our Shells. Practicing long term sustainability techniques and harvest management ensures a renewable & healthy supply. Specially chosen pearl farmers and fishermen from ocean-dependent communities are among our long-term partners based in countries such as Australia, New Zealand, Philippines, Indonesia, Papua New Guinea and French Polynesia.

Sustainable and ethical practices underpin everything we do with a focus on high quality and natural beauty.

We are also devoted to designing waste out of all our bags so each of our designs can enjoy a full restoration to extend their longevity or can easily be recycled to enjoy a 2nd life.

We take our time in creation and make no apologies for our slow fashion approach in producing for the long term. Each ROCIO bag can be lovingly passed down through the generations and we are able to reduce the consumption of our resources.

We are fully committed to a sustainable circular economy and in helping to reduce waste and our carbon footprint. We use DHL's "Go Green" for all our logistics. We carry out the 3 "R's". Reduce, reuse and recycle. We recycle & reuse each of our season's samples and collections. In July 2019 ROCIO was officially recognised for our initiatives by Scottish Edge and we were proud to receive the first ever "Circular Economy" award sponsored by Zero Waste Scotland.

https://scottishfinancialnews.com/article/scottish-edge-round-14-awards-over-1-million-to-ground-breaking-scottish-start-up-businesses

ROCIO handbags & clutches are beautifully packed in our branded gift boxes. They are shipped internationally using DHL Express from our design studio in Scotland, United Kingdom.

Please note that UK domestic and international shipping costs shipping are included in our prices for clarity & convenience.

Prices displayed on our website do not include international taxes and duties.

Once your order is shipped, the carrier (DHL) will bill you to pay if required all import duties, customs and local sales taxes levied by the country you are shipping to.

Upon shipping we will send you a confirmation by email/sms and provide tracking details for your order.

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to acceptance and approval of your order. An estimated delivery time for your order will be available to view upon checkout. Delivery can take longer than expected due to customs clearance procedures in certain countries.

• UK - NEXT DAY (Order before 12 Noon Monday to Thursday)
• EUROPE & USA - EXPRESS SHIPPING (1-3 working days)
• REST OF WORLD - EXPRESS SHIPPING (2-5 working days)

In certain circumstances if the first delivery attempt to your specified address in the UK fails, you may be notified by Royal Mail or DHL that your order is available to collect from your local Access Point location. Please follow the instructions on the card provided by Royal Mail/DHL and contact sales@houseofrocio.com if you require further information or assistance.

OVERSEAS SHIPMENTS

Shipments to the following countries are subject to strict controls by local customs authorities and as a result delays may occur for reasons outside of our control.

South Korea. Qatar.

REFUSED SHIPMENTS

If an order is refused at delivery. We will attempt to contact you to arrange a re-delivery with DHL. Please note if you refuse shipping by error you will not be refunded shipping costs or any duties/taxes incurred. We strongly urge you to please review your order prior to shipment.

Your satisfaction is of great value to us.

If you are having second thoughts on your product, you can easily return it.

Simply contact sales@houseofrocio.com to start a return, our team will assist you.

• We accept returns within 14 days of delivery.
• The item(s) should be returned unused and in perfect condition, with all tags still attached.
• All returns should be sent back to us in their original packaging.
• Please note, sale items cannot be returned or exchanged.
• Please allow 2-3 weeks for your refund. We’ll send an email once the item(s) have been received and your refund has been processed.
• The costs associated with the return are the responsibility of the customer.
• For added safety, please ensure all packages are accompanied with a tracking number.
• You will receive your refund in the original form of payment.